Setting up an email account in Outlook 2013 / 2016

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2013 or 2016

If the Mail account is already set up, but giving errors – then contact us on 021 914 7755.

Replace with your domain name

Auto Account Setup (recommended)

New email account setup with Outlook is quick and easy using the Auto Account Setup option.

  1. Launch Outlook

  2. Select File on the top left menu bar

  3. Select the Add Account button in the middle of the screen

  4. Enter your details on the Auto Account Set-up screen > Next

    outlook 2013 auto account setup

  5. The following warning messages may appear Allow

  6. Choose > Yes

  7. Outlook will now automatically configure your account as an IMAP account with all the correct settings.

That’s it!

If this option fails for some reason, try the Manual Account Setup below.


Manual Account Setup

If you prefer to use POP, you will need to set up the account manually:

  1. Launch Outlook, choose File > Account Settings > Add Account (as above)

  2. Choose Manual Setup or additional server types > Next

  3. Select POP or IMAP > Next

    Account settings

  4. Enter all the relevant details (POP or IMAP) and then select the More Settings… button.


    Check Outgoing Server settings

  5. Select the Outgoing Server tab


    Check Advanced SMTP settings

  6. Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:

    IMAP port settings

    IMAP settings


    POP port settings



  7. Click OK and then Next.

  8. Let the test complete and then click Close


You’re all set! > Finish